HEY COMPONO – PRIVACY POLICY

Last Updated: 24 November 2025

 

1.1 Privacy Policy

Your use of Hey Compono is also governed by our Privacy Policy, which is incorporated into these Terms by reference. Please review our Privacy Policy carefully to understand how we collect, use, store, and protect your personal information.

 

1.2 Data We Collect

We collect and process the following categories of data:

 

(a) Account Data: Name, email address, password (hashed), preferences (e.g., timezone), optional phone number and profile image;

(b) Professional Data (optional): Role, organization, industry, department, location;

(c) Personality Assessment Data: Responses to assessment questions and resulting personality profile;

(d) Conversation Data: Chat messages, voice inputs and outputs, conversation transcripts and summaries;

(e) Usage Data: Session information, feature usage metrics, timestamps, interaction patterns;

(f) Technical Data: Device information, IP address, browser type, operating system;

(g) Billing Data: Subscription status, payment confirmations (payment card data is handled by our certified payment processor and is not stored by us).

 

1.3 How We Use Your Data

We use your data to:

(a) Provide, maintain, and improve Hey Compono;

(b) Personalise your experience based on your personality profile and preferences;

(c) Process payments and manage subscriptions;

(d) Communicate with you about the Service, updates, and support;

(e) Analyse usage patterns and improve service performance and reliability;

(f) Ensure security, prevent fraud, and enforce our Terms;

(g) Comply with legal obligations;

(h) Conduct research and development, including training and improving our AI models;

(i) Create anonymised, aggregated analytics and insights.

 

1.4 Data Security

(a) We implement industry-standard security measures to protect your data, including:

    (i) Encryption in transit (HTTPS/TLS);

    (ii) Encryption at rest using industry-standard algorithms;

    (iii) Secure password storage using industry-standard hashing;

    (iv) Role-based access controls and principle of least privilege;

    (v) Regular security monitoring and vulnerability assessments;

    (vi) Secure data isolation ensuring your data is only accessible to you.

 

(b) Despite our security measures, no system is completely secure. We cannot guarantee absolute security of your data. You acknowledge and accept the inherent security risks of internet-based services.

 

1.5 Data Retention

(a) Account data is retained while your account is active or as required by law;

(b) Conversation history is retained until deleted by you or as required by law;

(c) You can delete conversation history at any time through your account settings;

(d) Operational and log data is retained for a limited period for security, reliability, and billing purposes;

(e) Upon account deletion, we will delete or anonymise your personal data within a reasonable timeframe, except where retention is required by law.

 

1.6 Your Data Rights

You have the right to:

(a) Access your personal data and download a copy;

(b) Correct inaccurate or incomplete personal data;

(c) Delete your personal data (subject to legal retention requirements);

(d) Export your conversation data in a common format;

(e) Object to or restrict certain processing of your personal data;

(f) Withdraw consent where processing is based on consent;

(g) Lodge a complaint with a supervisory authority (Office of the Australian Information Commissioner).

 

To exercise these rights, contact us at privacy@heycompono.com.

 

1.7 Third-Party Services

Hey Compono relies on carefully selected third-party service providers for certain functionality, including:

(a) AI model providers for generating responses;

(b) Voice AI and speech services for text-to-speech and speech-to-text;

(c) Telephony services for phone-call features (when enabled);

(d) Payment processing (PCI DSS compliant);

(e) Email delivery for transactional messages;

(f) Cloud hosting and content delivery networks;

(g) Customer support;

(h) Analytics services for service improvement.

 

These providers may process your data on our behalf in accordance with their own privacy policies and data processing agreements. We select providers that meet our security and compliance standards.

 

1.8 International Data Transfers

(a) Data may be processed and stored globally to provide a performant, reliable service;

(b) We implement appropriate safeguards for international data transfers in accordance with applicable laws, including the Australian Privacy Principles;

(c) Where data is transferred outside Australia, we ensure adequate protections are in place through contractual obligations, standard contractual clauses, or other legally approved mechanisms.

 

1.9 Australian Privacy Principles Compliance

We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). For more information about how we handle personal information, please refer to our Privacy Policy.

 

1.10 Children's Privacy

Hey Compono is not intended for use by children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child under 18, we will take steps to delete that information as quickly as possible. If you believe we have collected information from a child under 18, please contact us immediately at privacy@compono.com.

 

1.11 Marketing

We may send you direct marketing communications and information about our service. This may take the form of emails, SMS, mail or other forms of communication, in accordance with the Spam Act and the Privacy Act. You may opt-out of receiving marketing materials from us by contacting us using the details set out below or by using the opt-out facilities provided (eg an unsubscribe link). If you sign up for free access, you agree that we can contact you and ask you for your feedback on our services.